Please note that the privacy information on this page only covers this website – you will be given a copy of
the full Terms and Conditions regarding your Real Life Legacy
Your privacy is very important to us so this policy explains more about:-
Real Life Legacy are
part of the Real Life Services Ltd group of companies which
includes: Real Life Legacy , Utility:Discount,
Real Life Appeals Ltd, Real Life Services, Real Life Client Services and For All Business Ltd. You can
contact any of the above at the group head office Real Life Services Ltd
, 6 Harrier Close, Calne, Wiltshire, SN11 9UT.
Telephone 01249 822 226 .
We collect information about you when you register your online enquiry, agree to use our services, contact
us for any reason and via cookies when you visit our websites.
We process your data for certain legitimate business purposes including enabling us to respond to your
enquiry about our services and to process any order for our services you make.
We may use your contact details to get in touch by phone, email or SMS and to give you the opportunity to
complete your order or to give us feedback.
We may pass on information that you have provided to, or request information from, third parties for the
purpose of providing our services (such as public records or bodies or private
organisations.
We may pass collective information about the use of our website or our products or services to third parties
but this will not include information that can be used to identify you.
We will disclose your information if we are required to by law. We may disclose your information to
enforcement authorities if they ask us to, or to a third party in the context of
actual or threatened legal proceedings, provided we can do so without breaching data protection laws.
You have the right to object to us processing your information. Click here
if you wish to object.
Marketing and Cookies
The information we hold for you may also be used to keep in contact with you by phone, email or SMS
regarding your order and to let you know about other services from within our
group that you might be interested in. We will not share your information for marketing purposes outside of
the Real Life Services Ltd group.
If you no longer wish to be contacted for marketing purposes please click here.
Website usage information is collected using cookies. If you require any more information on the data we
hold for you please contact us on
[email protected]
Third party vendors, including Google, show Real Life Services Ltd group advertisements on the internet.
Third party vendors, including Google,
use cookies to serve ads based on a user’s prior visits
to Real Life Legacy .
Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.
Our aim is to offer advice that helps you plan your financial future. To provide such advice, we need to
know about your personal situation and your Adviser
may request sensitive and private information about you, for example, your income, current financial
arrangements, health, family commitments and any legal
proceedings you may be involved in. Much of the information you provide will, as part of your application,
be passed to the company whose products you apply
for and details of how they use your information are included in their data protection literature.
If you are unable or unwilling to provide some, or all, of this information your Adviser will be unable to
provide you with advice suitable for your circumstances.
We do not collect personal information from third parties.
Real Life Legacy are
committed to protecting your privacy. We would like you to become a lifetime client and assure you that we
will keep your personal information
confidential and secure and only for as long as is necessary. The criteria we use to determine how long this
period is can be obtained
from Real Life Legacy Data
Protection Officer at the address below.
We will use your data with care and it will only be shared in the ways explained here, or if we are required
to by Law or the Financial Conduct Authority (FCA).
Your personal information will only be held for as long as necessary and collected for the purposes of
providing advice in respect of the range of products and
services outlined in the Initial Disclosure Document or Client Proposition Brochure provided by your
Adviser. In addition, we will make every effort to ensure
that the information you provide is recorded accurately and that it is only passed to companies who comply
with the General Data Protection Regulations (GDPR).
If it is required to send your information abroad, we will only do so to countries within the European Union
(EU) or to a third country that the EU has determined
provides an adequate level of protection and where you are able to exercise your rights to access your
personal information under the GDPR.
Your rights and access to the information we hold
We are committed to the security of your personal information and we have security procedures in place to
protect against the loss, misuse or alteration
of information under our control. We have security measures in place to protect our database and access to
this database is restricted. All information
collected via the website is encrypted. All our employees who have access to, and are associated with the
processing of personal data, are obliged to
respect the confidentiality of your personal data.
You have the right to request a copy of all the information we hold about you. If you would like a copy of
all or some of this information
please contact us at our head office, email: [email protected] or
call 01249 822 226 .
We want to make sure that all information we hold for you is accurate and up to date. Please keep us
informed of any changes to your contact details or any other information
which may impact on our ability to provide our services. You have the right to request that we remove or
update any information that you think is inaccurate.
We use your information in a variety of ways:
- To introduce you to a range of products and services offered by the companies we are associated with (or
may be associated with in the future).
- To help with administration.
- To contact you with details of changes to products you have bought.
- For business analysis and research.
- For marketing products and services we think may be suitable for you (unless you ask us not to send you
this information).
- To comply with the Law and/or FCA requirements.
- To verify your identity by searching publicly available records held by credit reference agencies.
- To prevent fraud and money laundering we may pass your details to other companies, public bodies
including the police or to an insurer’s database. Insurance companies can search databases for any
relevant information that exists about you.
We therefore process your data because it is necessary for:
- The performance of a contract to which you are a party.
- Compliance with legal obligations to which we as the controller are subject.
None of the information gathered about you will be used in automatic decision making.
If you apply for some types of insurance (eg. life insurance, pensions, sickness etc.) you will be required
to provide details of your health. Under the GDPR,
this is regarded as sensitive personal data.
Your Adviser will have access to your medical details unless you prefer to complete a medical statement of
health in private. If this is the case, please send it with
your application marked for the attention of the “Consultant Medical Officer” in a sealed envelope.
We do need your explicit consent to collect and process your health details, which of course you may
withdraw at any time. To provide this consent, please sign below and
provide one copy of this form to your Adviser. Signing this form will also indicate that you have read and
understood the provisions set out.
The information you give us will be added to any other details we hold about
you. Real Life Legacy will never sell your details to a third party, but we may share your
information with carefully selected companies we are associated with. Therefore, we (or they) may contact
you (by post, email, telephone or other appropriate means) to tell
you about products, services or offers we believe may interest you. The products and services may not be
related to financial services. You can ask us not to contact you for
this reason, at any time, by writing to us at our Head Office. This will not affect your relationship with
your Adviser.
We may have to pass your details to another Adviser if, for example your Adviser is ill or you need advice
in a different product area. If your advisor leaves we may pass your
details to another Adviser so that we can continue to provide you with a high standard of service.
We may send your information to third parties that are carrying out work on our behalf. Such as our partners
TransUnion.
Much of the information you provide will, as part of your application, be passed to third parties including
but not limited to the company whose products you apply for as well
as our partners who provide ID verification and credit referencing. For further information on how third
parties will use your information please review their individual privacy
policies, links to which can be found within our own privacy policy which is available online reallifelegacy.co.uk/privacy
Further information on data sharing in regards to ID and credit checking, documenting what they do with your
data and how it is stored, can be found at https://www.transunion.co.uk/legal-information/bureau-privacy-notice
The following personal information about you may be collected and held on our database, to service your
enquiry: Current Service Provider, Name, Gender, Address, Date of Birth,
Telephone, Email, current payments, financial details, home ownership and identifiers assigned by public
bodies.
This will either have come directly from you, public records or from other private organisations where your
identifiable personal details will not be used to extract this information.
Personal data processed for any purpose shall not be kept for longer than is necessary and will be updated,
archived or securely deleted when appropriate in accordance with the General
Data Protection Regulations 2018. We will use this personal date for as long as you subscribe to Real Life
Services Ltd group products or until you unsubscribe via the website or request
that your data is removed.
You have certain rights under the GDPR. These include the right to:
- Ask for a copy of your personal information in a portable format.
- Stop us sending you marketing material about products and services.
- Have any incorrect information we hold about you corrected.
- Ask us to restrict processing of your personal data.
As the processing of your personal information is necessary for a legal obligation placed upon us by the FCA
and may be required for the establishment, exercise or defence of legal claims,
we will not be able to permanently delete your personal information until the end of the period we have
deemed necessary.
We will hold your personal information based on the following criteria:
- For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
- For as long as we provide services to you and then for as long as someone could bring a claim against us.
- Retention periods in line with any legal and regulatory requirements or guidance.
We are committed to the security of your personal information and we have security procedures in place to protect against the loss, misuse or alteration of information under our control. We have security measures in place to protect our database and access to this database is restricted. All information collected via the website is encrypted. All our employees who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.
If you would like further details on how we use your personal information or if you have any data protection
queries, please write to:
Data Protection Officer
Real Life Services Ltd Group
6 Harrier Close
Calne
Wiltshire
SN11 9UT
Tel: 01249 822 226
Email: [email protected]
You may receive more information about data protection from the companies that we have introduced you to.
We may record telephone calls so we can check we have acted on your instructions correctly and to ensure we
are giving you appropriate service.
We may also monitor calls for security and training purposes.
If you have any complaints about the way we or your Adviser have handled your personal information, please
contact the Data Protection Officer at the address given above.
You also have the right to refer your complaint to the Information Commissioner.
Please use our Marketing Preferences Page to manage how we market to you
